Step-by-step guide to troubleshoot defects

PDA or Smartphone appears broken? What to do before requesting help from Helpdesk? Is my Xda device broken and in need of service?

Many problems are easily fixed at home, and do not require actual repair of your device. If you can, perform the following procedures before emailing us for service. Users are advice to do self-test of device with using Self-Diagnostic application from the program before the trouble-shooting start.

(Choose from below the topic that helps your trouble-shooting.)

Users are advised to do self-test of device with using Self-Diagnostic application from the program before the trouble-shooting start.

To enable the "Self Diagnostic Application": Click "START" → PROGRAM → SELF DIAGNOSTICS

You may test any or all of the available options.