| 1. | Where are the new service points? |
| Ans: | Please click here for more information. |
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| 2. | Who do I contact to check the status of my repair? |
| Ans: | You may contact your respective service point to enquire your repair status. |
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| 3. | Is software/ROM covered under warranty? |
| Ans: | No. |
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| 4. | If I need assistance on reflash or upgrade of ROM, who should I approach? |
| Ans: | You may visit our service point for more assistance. Charges apply. |
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| 5. | Who do I contact if I need troubleshooting on my device? |
| Ans: | You should first check our troubleshooting guide here. |
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| 6. | Will I be contacted if the device is ready for collection? |
| Ans: | Yes. We will send an email or contact you to update on your repair status therefore do furnish us with your contact number and email address when you send in phone for repair. |
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| 7. | What will be the repair turn around time? |
| Ans: | We have a turn around time of 5-9 working days. However, in some cases, it may depend on the availability of the parts.
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| 8. | What will be documentation required for repair? |
| Ans: | We will need a copy of your identification card and the proof of purchase. |
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| 9. | I would like to change the cosmetic parts such as casing and button. How should I go about it? |
| Ans: | Please proceed to your in country service point. (Please note that there might be a assessment fee incurred). |
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| 10. | What will the procedure if my device is already out-of-warranty and requires repair? |
| Ans: | You may want to send your phone to service point. We offer chargeable repair for out-of-warranty devices, subject to availability of parts. (Please note that there will be a labour charge incurred). |
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| 11. | Is there any change to the product software? |
| Ans: | No change. Please proceed to support page for the latest ROM. |
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| 12. | If I need service, can I go to the shop where I bought my phone? |
| Ans: | No. |
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| 13. | Which countries can I get after sales services? |
| Ans: | Please check our website http://www.myxda.com for more information. |
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| 14. | Will the service point upgrade my PDA software for me? |
| Ans: | Yes. However, you will be charged for this service. |
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| 15. | Can I call O2 Support helpdesk for troubleshooting? |
| Ans: | : Yes. Please go to the Contact Us link or click here to obtain our helpdesk number. Alternatively we encourage you to email us at techsupport@myxda.com |
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